An excellent opportunity has arisen due to continued growth for an experienced Customer Service Advisor to join our client, a professional company based in Knaresborough centre. They offer a beautiful working environment and you will be part of an extremely supportive team.
The Customer Service Advisor position is a brilliant role for candidates with previous telephony customer service or sales experience who can build relationships over the phone and understand customers requirements. Listening skills and relationship building are two important qualities that candidates should possess for this role.
The working hours are Monday – Friday 9.00am – 5.00pm with an hour for lunch making it a 35 hour week.
Salary is £22,000 - £23,000 with a review after successful completion of probationary period, plus company bonus paid biannually.
Role responsibilities for the Customer Service Advisor include –
- Handing both incoming and outbound calls from customers, providing information on a range of products and benefits
- Discussing detailed products over the telephone and via email, within eligibility and terms of membership parameters
- Listening and interpreting information given, open questioning and summarising / recapping to establish next steps
- Sending out quotations and following up
- Influencing and negotiating within a Financial Conduct Authority regulated environment
- Logging all information on internal CRM system and high level of MS Office (Outlook, Word, Excel)
- Setting up new business through the system
- Working as part of a close and supportive Enquiry Line Team and the wider organisation
Candidate requirements
- Previous telephony customer service or sales experience
- Ability to build rapport over the phone with proven listening and strong communication skills
- Positive attitude and self-motivated
- IT literate and confident with MS Office
To apply for the Customer Service Advisor position please send your CV ASAP to Louise at Unity Resourcing.