Customer Service Advisor - Knaresborough

Customer Service
Ref: 243 Date Posted: Tuesday 11 May 2021
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An excellent opportunity has arisen for an experienced Customer Service Advisor to join our client, a well-established and extremely supportive organisation based in Knaresborough.

The Customer Service / Enquiry Line Assistant is a brilliant role for candidates with previous telephony customer service or sales experience who can build relationships over the phone and can influence and close sales.  This is not a sales targeted role, but we are looking for candidates with a natural sales flair and strong customer service skills.

The working hours are Monday – Friday 9.00am – 5.00pm, based in beautiful offices in Knaresborough town centre.

Salary is between £18,000 - £20,000 with a review after successful completion of probationary period, plus company bonus paid biannually.

Role responsibilities for the Customer Service Advisor  include –

  • Handing both incoming and outbound calls from customers, providing information on a range of products and benefits
  • Discussing detailed products over the telephone and via email, within eligibility and terms of membership parameters
  • Listening and interpreting information given, open questioning and summarising / recapping to establish next steps
  • Sending out quotations and following up
  • Influencing and negotiating within a Financial Conduct Authority regulated environment
  • Logging all information on internal CRM system and high level of MS Office (Outlook, Word, Excel)
  • Setting up new business through the system
  • Working as part of a close and supportive Enquiry Line Team and the wider organisation

Candidate requirements

  • Previous telephony customer service or sales experience
  • Ability to build rapport over the phone with proven listening and strong communication skills
  • Positive attitude and self-motivated
  • IT literate and confident with MS Office

To apply for the Customer Service Advisor position please send your CV ASAP to Louise at Unity Resourcing.