Customer Experience Representative
Location: Knaresborough
Salary: £26,000 per annum, discretionary bonus
Hours: Full-time or Part-time hours
Join a professional and supportive organisation as a Customer Experience Representative in Knaresborough. In this role, you’ll be the first point of contact for prospective customers, handling both inbound and outbound calls, providing tailored product information, and delivering exceptional service to convert leads into sales.
Responsibilities
- Managing incoming and outbound customer calls.
- Identifying customers’ needs and providing tailored product information.
- Prepare and follow up on quotations to convert leads into sales.
- Setting up new business accounts in the system.
- Accurately logging all interactions in the CRM system.
- Maintaining high proficiency in MS Office (Outlook, Word, Excel).
- Collaborating with team members and the wider organisation to deliver outstanding service.
Requirements:
- Previous telephone-based customer service or sales experience is essential.
- Excellent ability to build rapport over the phone with strong listening and communication skills.
- Positive, self-motivated and proactive approach to work.
- Proficiency in MS Office (Outlook, Word, Excel) and comfortable using CRM systems.
This is an incredible opportunity to join a thriving organisation where your customer service and sales skills will be highly valued. If you are ready to take on this exciting role, please send your CV to Louise at Unity Resourcing as soon as possible.