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    Customer Experience Representative - Knaresborough

    Customer Experience Representative 


    Location: Knaresborough
    Salary: £26,000 per annum, discretionary bonus 
    Hours: Full-time or Part-time hours 

     

    Join a professional and supportive organisation as a Customer Experience Representative in Knaresborough. In this role, you’ll be the first point of contact for prospective customers, handling both inbound and outbound calls, providing tailored product information, and delivering exceptional service to convert leads into sales.

     

    Responsibilities

    • Managing incoming and outbound customer calls.
    • Identifying customers’ needs and providing tailored product information.
    • Prepare and follow up on quotations to convert leads into sales.
    • Setting up new business accounts in the system.
    • Accurately logging all interactions in the CRM system.
    • Maintaining high proficiency in MS Office (Outlook, Word, Excel).
    • Collaborating with team members and the wider organisation to deliver outstanding service.

     

    Requirements:

    • Previous telephone-based customer service or sales experience is essential.
    • Excellent ability to build rapport over the phone with strong listening and communication skills.
    • Positive, self-motivated and proactive approach to work.
    • Proficiency in MS Office (Outlook, Word, Excel) and comfortable using CRM systems.

     

    This is an incredible opportunity to join a thriving organisation where your customer service and sales skills will be highly valued. If you are ready to take on this exciting role, please send your CV to Louise at Unity Resourcing as soon as possible.

    Customer Service Advisor

    Knaresborough

    724

     

    Customer Service Advisor

    Knaresborough

    724

    Apply

    Contact Us

    9 Princes Square, Harrogate, North Yorkshire, HG1 1ND

    louise.gove@unityresourcing.co.uk

    01423 561814/07454 106906

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