Import Merchandiser / Order Processing Coordinator
Harrogate | Full-Time | £28,000
Are you highly organised, detail-driven, and passionate about delivering exceptional customer service? We’re looking for a proactive Merchandiser / Order Processing Coordinator to join a dynamic team, supporting key accounts and ensuring seamless delivery from order to dispatch.
About the Role
Reporting to the Supply Chain Manager, you’ll take ownership of order processing and merchandising for several major key accounts. You’ll play a central role in keeping everything on track, working closely with customers, manufacturers, and internal teams to ensure products are delivered on time and to the highest standard.
This is a fast-paced, collaborative role where strong communication, organisation, and problem-solving skills are essential.
Key Responsibilities
- Manage critical paths to ensure on-time delivery, leading weekly reviews and resolving issues
- Process orders end-to-end: confirm with customers, place with factories, and maintain accurate records
- Act as the main point of contact for customers and suppliers, ensuring clear and timely communication
- Coordinate product details including colour approvals, packaging, and testing requirements
- Prepare and check invoices, packing lists, and related documentation
- Collaborate with internal teams (Technical, Design, Account Management) to meet customer goals
- Provide general administrative support and assist with meetings, travel, and team tasks as needed
What We’re Looking For
- Strong organisational skills with excellent attention to detail
- Ability to manage multiple priorities and meet deadlines
- Confident communicator with strong relationship-building skills
- Proactive and solutions-focused approach
- Experience in merchandising, supply chain, or order processing (preferred)
What’s in It for You?
- Salary of £28,000
- Opportunity to work with major key accounts
- Collaborative and supportive team environment
- Exposure to international suppliers and potential travel opportunities
- A varied, fast-paced role with real responsibility
Interested? Please send you CV ASAP to Louise - Unity Resourcing