Operations and Engagement Coordinator (12-Month Fixed-Term Contract, with Possible Extension)
Part Time – 30 hours per week (over 4 or 5 days)
Location: Harrogate-based office (Mondays and Fridays essential); hybrid remote working available on other days
Salary: £21,600 (FTE £27,000)
Benefits: 27 days’ annual leave pro rata (plus bank holidays, increasing with length of service) and a 5% employer pension contribution
Our client is a small but fast-growing education technology company offering an innovative online resource for schools. They are seeking an organised, proactive, and enthusiastic individual to join their team as Operations and Engagement Coordinator.
In this varied role, you will play a key part in keeping the business running smoothly day-to-day while engaging directly with schools. The position combines administration, customer communication, marketing and social media support, and CRM management. You’ll serve as the first point of contact for customers, ensuring efficient operations behind the scenes and building strong relationships with schools.
Key Responsibilities
- Provide general administrative support across the business.
- Manage and maintain the CRM system, ensuring data accuracy and currency.
- Assist with scheduling school training and catch-up calls, document preparation, and email correspondence.
- Support content development for the new KS2 and KS3 curricula, including example sentence writing.
- Create and format new resources such as worksheets and certificates, and upload content to the company website.
- Respond to teacher enquiries via email or video call.
- Help onboard new schools, including scheduling and leading basic online training sessions.
- Monitor schools’ site usage and provide email support to teachers.
- Monitor teacher feedback, flagging issues or opportunities for improvement.
- Proactively recruit new schools to use the company’s resource and secure commitments from returning schools.
- Support the creation and scheduling of social media content.
- Assist with email campaigns, newsletters, and website updates.
- Contribute ideas for content, customer stories, and events to build the company’s community.
- Attend selected education conferences.
Candidate Requirements
- Strong organisational and administrative skills with excellent attention to detail.
- Excellent written and verbal communication skills.
- Strong IT literacy.
- Experience creating or managing social media content (desirable).
- Experience delivering online training (desirable).
This role is ideal for someone with an interest in education and technology who is passionate about contributing to a growing social enterprise.
To apply, please use the link provided or contact Unity Resourcing for more information.