Scheduler
Location: Harrogate
Salary: £27,000 per annum
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 9:00am - 5:00pm (30-minute lunch break).
Benefits: 32 days holiday per year (including Bank Holidays) plus Birthday Leave, company pension, employee discount, gym membership, health & wellbeing programme, and free on-site parking.
We are recruiting on behalf of our client for a Scheduler to join their busy Service Team. In this role, you will schedule engineers' diaries, handle planned and emergency appointments and provide excellent service in line with company standards.
Key Responsibilities:
- Schedule Field Engineers for maintenance and emergency appointments.
- Communicate with clients to confirm appointments and resolve scheduling queries.
- Ensure work is completed promptly and meets service level agreements (SLAs).
- Update customer portals with job details and progress updates.
- Follow up and manage records in the CRM system.
Required Skills and Experience:
- Proven experience in scheduling.
- Familiarity with working to SLAs.
- Strong communication skills, both written and verbal.
- Ability to manage workloads effectively in a busy office environment.
This is a fantastic opportunity to join a professional organisation where your contributions will be valued.
Please submit your CV via the link provided or contact Unity Resourcing for more information.