Service Account Manager
Salary: £27,000 per year | Location: Harrogate | Hours: Full-time, 9am - 5pm
Benefits include 32 days holiday (including stats) plus your Birthday off, gym membership, company pension, employee wellbeing program and free on-site parking.
Our client is a well-established business based in Harrogate. A new position has become available within their Service Department due to continued growth. They are looking for a Service Account Manager to manage a portfolio of customers and nationwide Field Engineers. The successful candidate will have strong customer service skills and the ability to work in a fast-paced environment.
Role and Responsibilities
- Managing service accounts
- Maintain an excellent level of customer service
- Managing Field Engineers diaries and booking appointments
- Ensure SLAs are adhered to
- Updating customer portals
- Providing quotations to customers and following up
- Producing and sending out invoices
- Keep the system up to date and create new customer profiles
- Raise more complex problems with the Technical Team and Senior Service Account Manager
Candidate Requirements:
- Previous account management or engineer diary management experience
- Strong communication skills
- IT Literate
- Strong experience in a similar busy and fast paced office environment
- Relevant telephone based customer service experience
- Excellent attention to detail
To apply for this fantastic opportunity please send your CV to Beth via the link provided.