Service Coordinator
Location: Horsforth, Leeds (Office Based)
Salary: £38,000 to £40,000 + excellent benefits
Hours: Monday to Friday, full time, permanent
We are recruiting on behalf of a well-established and growing business based in Horsforth (Leeds) for a Service Coordinator to join their busy and fast-paced service department. Our client has built a strong reputation in its sector and really values their employees, offering a supportive team environment and excellent benefits.
Service Coordinator Responsibilities:
- Monitor and manage the shared service inbox, triaging and responding to a high volume of queries and allocating actions where required
- Handle customer and engineer enquiries via phone and email, ensuring prompt responses and follow-up
- Maintain and update service systems, including service agreements, asset records and service data
- Support service reporting by maintaining KPI data and preparing information for internal meetings
- Assist with coordinating service operations and supporting the Service Manager with administrative tasks
- Maintain accurate service records and ensure systems are kept up to date
- Support improvements to service administration processes and maintain relevant documentation
- Build effective working relationships with engineers, customers and internal teams
Service Coordinator Requirements:
- Previous experience in a service coordination, service administration, operations support, or strong administrative role within a busy environment
- Highly organised with strong administrative skills and excellent attention to detail
- Confident managing multiple queries and tasks simultaneously
- Comfortable handling customer enquiries via phone and email
- Experience maintaining systems and accurate records
- Comfortable working with internal reporting and KPI data
- Strong communication skills with the ability to prioritise workload in a fast-paced environment
For more information or to apply for this exciting Service Coordinator opportunity, please contact Beth at Unity Resourcing or submit your CV via the link provided